Hi, I'm Kashif

User Researcher

Empathize

Advocate

Sythensize

Empathize

Advocate

Sythensize

👋🏽

About

Skills

Design Thinking

UX research

Storytelling

Collaboration

Figma

User Testing

Experience

Hagerty

Senior User Researcher

2022 - 2024

Conducted user interviews to inform enterprise software that serves car enthusiasts

Circulo & Olive

Senior UX Researcher

2021 - 2022

Enhanced healthcare experiences through user research, usability testing, and collaboration

WriterDuet

UX Designer

2019 - 2021

Researched onboarding and workflows, boosting user retention and enhancing cross-platform experiences

Over 5 years of experience in the field

California

UCD, Project Strategy, & IA

B2C, B2B, & B2E

Data-driven

Leader & Mentor

Projects

ENTERPRISE

OneView

Hagerty's CRM for agent workflows, which reduced call times and improved customer service with an intuitive, user-friendly interface.

MOBILE

Member Portal

The Circulo membership portal that enabled onboarding, cut clinic wait times by 33%, and increased new membership signups from 0 to 80.

CRM

Admin Tool

Circulo's streamlined training management that reduced onboarding errors and boosted retention for I/DD specialists.

ENTERPRISE

OneView

MOBILE

Member Portal

CRM

Admin Tool

Let's talk

kashifross@gmail.com